I'm experiencing an issue

  • Updated

I need help with: 

Getting my PDF 

Finding my organization 

I’m Getting a Blank screen 

Finding my notebook 

Finding my course notebook 

 

I Need Help Getting my PDF

If you did not receive you PDF in your email, you can obtain your PDF in the Activity Feed.  

  1. Click on the triple dot icon in the upper right-hand corner of the LabArchives screen
  2. Select Activity Feed. This will open a new tab or window

Triple_Bar_Activity_Feed.jpg

  1. On the Activity Feed page, be sure Feed Type "User" is selected, confirm you see your name, "Report" is selected as a filter
  2. Navigate through the Activity Feed until you find "'Your name' generated a PDF 'Your Notebooks Name'" (This activity should be towards the top of the Activity Feed)
  3. Click on "Download Report"

Notebook_to_PDF_Download_Report.jpg

Got more questions? Click here to access our full Knowledge Base.

 

I can't Find my Organization

If this is your first time accessing this organization but you don't see the resources or schedules you expect, contact your Application Administrator to receive an invitation. 

If you were invited to an organization but it shows up blank: 

 

1. Go to your name at the top right corner

2. Find “Switch Organizations”

3. Select your Organization 

Scheduler_Switch_Organizations_button.png

If you still do not see your organization, reach out to your Application Administrator to receive an invitation 

 Got more questions? Click here to access our full Knowledge Base.

I’m Getting a Blank screen in my Notebook

Try the following steps below: 

  1. Clear your browser's cookies and cache. Clear "Everything" or clear from "All time".
  2. Ensure your browser is completely up to date. If it is not, update your browser.
  3. Completely reboot your machine.
  4. Try to login to LabArchives 

 Got more questions? Click here to access our full Knowledge Base.

My Colleague Invited Me to Their Notebook, I Can't Find It

You should have received an invitation email that you were invited to a notebook. Click on the link to be redirected to the notebook. If you did not receive an invitation, reach out to the Notebook Owner or Administrator. 

If you want to find this notebook manually: 

  1. Click on “Notebook # >" on the left-hand side of the screen
  2. In the list, select the notebook you are looking for 

Got more questions? Click here to access our full Knowledge Base.

I can't see my course notebook

Your instructor should provide you with steps to join your course.  You may receive an invitation email, a sign-up URL, or they may ask you to click on the assignment from Canvas, Blackboard, or Moodle. If you aren’t sure how to join your course, contact your instructor for help. 

If you have joined the course, but you don’t see it in your account, try following the steps below. 

  1. Click on “Notebook # >" on the left-hand side of the screen
  2. In the list, select the course notebook you are looking for 

Got more questions? Click here to access our full Knowledge Base.